applied from 25 May, 2018
I. General provisions
Data of the Event Organizer:
| Event Organizer’s Name: | Bakelit Multi Art Center Alapítvány |
| Headquarters and postal address: | 1095 Budapest, Soroksári út 164. 18.ép. I.e. Magyarország |
| Registration Authority: | Fővárosi Törvényszék |
| Company Registration Number: | nyilv.sz.: 01-01-0010832 |
| Tax number: | 18134962-2-43 |
| E-mail address: | szinhaz@bmac.hu |
| Phone, telefax: | +36 1 347 0803 |
| Contact for Customer Service: | see Service Provider`s data |
| Complaints regarding ticket purchase: | see Service Provider`s data |
| Name of Data storage provider: | see Service Provider`s data |
Data of the Service Provider:
| Service Provider`s Name: | InterTicket Ltd. |
| Headquarters and postal address: | 1139 Budapest, Váci út 99. 6. emelet |
| Registration Authority: | Metropolitan Court acting as Registry Court |
| Company Registration Number: | Cg. 01-09-736766 |
| Tax number: | 10384709-2-41 |
| E-mail address: | jegy@jegy.hu |
| Website: | www.jegy.hu |
| Call Centre: | +36-1-266-0000 |
| Customer Service e-mail address: | interticket@interticket.hu |
| Telefax: | +36-1485-0345 |
| Contact for complaints: | 1139 Budapest, Váci út 99. 6. emelet +36-1-266-0000 jegy@jegy.hu Weekdays between 10am and 4pm |
| Contact for personal complaints: | Weekdays between 10am and 4pm |
| Name of Data storage provider: | T-Systems Adatpark |
| Address of Data storage provider: | 1087 Budapest, Asztalos Sándor u. 13. |
1) InterTicket Ltd. as Service Provider (hereinafter referred to as Service Provider) operates an on-line System (hereinafter referred to as System) to promote the purchase of Tickets (hereinafter referred to as Tickets) for various theatrical, musical, sporting and other Events (hereinafter referred to as Event).
2) The Operator of the website (hereinafter referred to as Operator) as contracted user of the System shall be involved in the sale of Tickets through its own website (hereinafter referred to as Website). Service Provider makes it possible for the Buyers to purchase Tickets for Events listed in its System through its Website (hereinafter referred to as Service). These General Terms and Conditions (hereinafter referred to as GTC) determine the conditions relating to the Service for purchasing Tickets between the Service Provider and Operator (hereinafter jointly referred to as Ticket Seller) and the natural person using the online System (hereinafter referred to as Customer; (the above jointly referred to as Parties) as well as the Parties’ rights and obligations.
If Operator provides other Services or sells other products on the Website in addition to selling Tickets as specified above, present GTC shall not apply for those, as present GTC set out the arrangements solely for Ticket sales offered by the Service Provider.
3) For the actual organization of the Event, that is, for everything beyond the purchase of the Ticket the Customer shall be contracted to the Organizer of the Event (hereinafter referred to as the Organizer). Ticket Seller is not involved in the organization or conduct of the Event; its activities and responsibility are limited to the sale of the Tickets. Therefore Services provided by Ticket Seller and Organizer – and the responsibility for these – are separate. The Organizer of the Event is responsible for the delivery of the Event as advertised. Ticket Seller accepts no responsibility for the delivery of the performers, sports personalities participating in the Event or for the quality, organization, fulfilment or failure of the performance. Therefore the Ticket is constitutes a contract between Organizer and Customer in which the Organizer assumes responsibility to organize the Event and Customer pays the price of the Ticket.
4) Ticket Seller shall not sell such products that require licence and thus fall under permits.
5) To purchase an item from the Website any natural person must be 16 or over. Customer accepts the GTC of the contract relating to the Service and likewise the conditions of the present agreement by clicking the button “Pay” or “Order with obligation to pay”. By concluding the contract, Customer agrees that they are aware and accept the terms and conditions of the present GTC – and thus especially information contained in section 2 – and furthermore has given consent to the processing of their personal information necessary for the Service in accordance with GTC and the Privacy Policy.
6) The resulting agreement does not constitute a written contract, will not be filed, and thus will not be available subsequently. Conclusion of the contract is verified by the electronically stored information of the purchase which shall be stored by Service Provider within a time limit specified in the legislation on accounting and fiscal control.
7) The contract between the Parties is created in Hungarian.
8) Service Provider informs Customer and Customer expressly accepts that Service Provider is entitled to unilaterally amend of GTC. In case the GTC are modified, Service Provider shall notify Customer by publishing the changes on the Website, at least eight (8) days before the amendment enters into force.
II. According to section 11 of Hungarian Government Decree 45/2014. (II.26.) on pre-contractual information on contracts between distant parties
1) Service Provider notifies the Customer of following information. We kindly ask our customers to refer to these details before purchasing a Ticket (or possibly any other product) and only make purchases with this knowledge (the law calls this “entering into a contract”).
a) The essential characteristics of Service, i.e Event, can be found on Event’s listing page. The listing page includes full information on the range of currently available Tickets, their price, as gross amount, which includes VAT to be paid in particular cases, referring to the legal Hungarian currency “Forint”, in “HUF” format. Service Provider does not sell such products for which unit price would be a legal requirement (products sold in various pack sizes or as multipacks).
b) Service Provider’s name is included in Section I.
c) The company’s headquarters, postal address, telephone number, fax number, e-mail addresses are included in Section I. In case of Ticket sales Service Provider act on behalf of Event Organizer. Organizer`s name and address are included within the description of Event. In most cases the name and other identification details of Organizer are also included on the first page of Ticket.
d) The place of business of Service Provider is the headquarters indicated in section I. Consumer complaints can be sent to any of the contacts of Service Provider specified in Section I.
e) The total amount of purchase price for the product or Service with added tax is displayed in the so called “basket” section of the purchase website, specifying the gross Ticket prices, handling fees and any potential delivery charges. The Customer cannot be charged anything else on top of the gross prices listed in this section.
f) Service Provider shall not use contracts for indefinite time or lump sum contracts. The price shall include all fees and expenses relating to that purchase.
g) Customer`s telecommunication service provider may charge extra fees, based on any individual subscriber or customer contract with such provider, for the web, mobile or other electronic connection used by the device (mobile phone, telephone, computer with Internet access, tablet etc.) used to complete the purchase or as a fee for any special payment (e.g. mobile payment). However, Service Provider shall not apply premium rate Services.
h) The indicated prices are the total prices for the Service, in Hungarian Forints; these are gross prices that already include the amount of VAT. Due to the nature of Services it is not possible to indicate unit prices. If Customer needs to pay handling fees for the use of the System, the System shall indicate this during the purchasing process. Handling fee shall be the fee for the Services provided by Service Provider, it is not an amount charged for the use of a bank card or other way of payment. The chosen method of delivery may incur additional charges, which is exactly indicated by the System. The total price includes all expenses. In addition to the usual card payment – depending on a Website – Service Provider may accept other way of payment, which is detailed in Service Provider¢s Customer Service Information (see Annex 1). Payment and the delivery of e-Tickets to the e-mail address specified by the customer happen virtually instantaneously, in real time. It is not possible to have an e-Ticket delivered – these are sent electronically. This Service is automatic, it is immediately completed. The rules on complaint procedure are included in Section XII of this document.
i) Section VII and Annex 2 and 3 contain information on deadlines and other conditions of Customer’s withdrawal and cancellation rights.
j) Section VII and Annex 2 and 3 contain information on fees relating to the return of the product.
k) Service Provider does not does carry out such transactions in case of which Customer would have the obligation to reimburse Service Provider for its reasonable costs in case Customer decided exercise their right to withdrawal or cancellation.
l) Based on Paragraph 1 l) of Section 29 of Government Decree 45/2014. (II.26.), Customer is not entitled to exercise its right to withdrawal or cancellation if the Ticket for the Event is for a specific time (definite day, term). Section VII and Annex 2 and 3 contain more information on Customer`s right to withdrawal or cancellation.
m) Legal obligations on liability for defects and product warranty are detailed in Section VIII and Annex 4 of this document.
n) Service Provider operates its call centre between 9am to 8pm on working days, which is readily available to Customers on +36-1-266-0000 or by emailing to interticket@interticket.hu.
Based on Government Decree 151/2003 (IX. 22.) and its annex, warranty obligations do not apply to the product category sold by the Service Provider .
o) Service Provider has not signed the code of conduct specified by the law on the prohibition of unfair commercial practices against consumers and is not subject to such.
p) The contract between Service Provider and Customer is for a fixed period of time, in case of the purchase of a Ticket it ends with the time of the Event, in other cases it ends when the product is received.
q) The contract does not turn into a contract of indefinite period.
r) During the process of purchase process Customer has no other obligations beyond payment.
s) Customer does not provide deposits or other financial security for the Service Provider.
t) Operation of digital content, technical protection measures: availability of servers providing data is annually over 99.9%. Data is stored by RAID technology on several hard drives on the servers. If either of these hard drives is damaged, the System shall remain operational with the remaining hard drives. The entire data content is regularly backed up therefore original data can be restored in case of any problem.
u) Interoperability of digital content with hardware and software: The appearing data is stored in MSSQL and MySQL database. Sensitive data is stored in encryption of adequate strength, to encode such data hardware support built into the processor is used.
v) Regarding consumer protection administrative matters, consumer protection inspectorates of the capital and the county offices will have the authority to act in the first instance with county jurisdiction, whereas the National Authority for Consumer Protection will have the authority to act in the second instance, with national jurisdiction. The list of competent authorities can be found here: http://www.nfh.hu/data/cms114492/megyei_elerhetosegek_131001.pdf. Jurisdiction is governed by the consumer’s domicile, the company’s headquarters, place of business as well as the place where the offence was committed. The application may be submitted to either of the relevant inspectorates.
w) The arbitration board will have jurisdiction to settle out of court any disputes between the consumer and the enterprise relating to the quality or safety of the product, the application of product liability rules, the quality of Service, as well as the conclusion of contract between the parties and any dispute regarding the fulfilment of such (consumer dispute). To this end the arbitration board shall attempt to reach an agreement between the parties, or if this not achievable, it shall make a decision in order to ensure easy, fast, efficient and cost-effective enforcement of consumer rights. The arbitration board shall, at the request of the consumer or the enterprise, give advice on the rights and obligations of consumer. The arbitration board is an independent body operating alongside the county (metropolitan) chambers of commerce and industry. Name of the competent arbitration board by Service Provider’s headquarters: Arbitration Board of Budapest; address: 1016 Budapest, Krisztina krt. 99. III. em. 310., postal address: 1253 Budapest, Pf.: 10.
III. Customer’s data
1) Service Provider reserves the right to reject any order which it reasonably suspects to have been made in breach of the System or the Tickets or if incorrect or incomplete information is given.
2) Customer is fully responsible for the username and password for their user account, as well as any purchase or any other transaction made with these. Customer agrees to notify Service Provider’s customer Service immediately in case of any unauthorized use of their data or any violation of security. Service Provider assumes no responsibility for damages resulting from the storage of the password or username or if the password is made available to any third party.
3) Customer agrees that all information entered in the System is true. Service Provider assumes no responsibility for damages resulting from false, incorrect or untrue data or email address given during the purchase process. Service Provider is responsible for fulfilment and issuing of invoice according to information provided by Customer. Customer is entitled to check and modify their data at any time. Service Provider is entitled to delete any obviously faulty or false information, and verify authenticity of Customer.
4) Service Provider shall process Customer’s personal data according to paragraph 1) a) of Section 5 of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information as if data subject has given his consent and according to the rules included in Act CVIII of 2001 on Electronic Commerce and Information Society Services. Detailed rules on data protection are outlined in the Privacy Policy.
5) Customer has the option to modify or delete the contents of the basket or choose another product on the so-called Basket interface of the website. Customer gives information necessary to carry out the transaction on the subsequent, so-called Payment page. If it is necessary to modify these details, Customer is able to do so before clicking the button “Pay” or “Order with obligation to pay”. Following this payment itself happens – depending on the payment method chosen – on the interface of the payment Service Provider (Bank’s data entry interface – the Ticket seller will not know or store these details).
6) Registration allows Customer to give their details only once and not with each purchase. Customer is entitled to prohibit use of such data by choosing to opt out at any time.
7) By using the Service Customer agrees to Service Provider forwarding the data to the Organizer of the given Event so that the Organizer should be able to inform the Customer directly and without delay in case the Event is cancelled, rescheduled or of any important circumstances that may affect the viewer and also making it possible that Event organizer could refund or replace the Tickets directly.
8) With regard to processing and handling personal data Service Provider will act with the greatest possible diligence. However, Service Provider shall not be responsible for damages caused by inevitable attacks despite its best efforts.
IV. The online Ticket buying process
1) Detailed rules regarding the process of Ticket sales are included in Service Provider’s Customer Service Information (see Annex 1.).
2) In accordance with the provisions of the legislation, online stores are required to confirm the Customer’s order within 48 hours. When Customer purchases a Ticket through Service Provider’s System, such purchase happens virtually instantaneously, in real time following payment and Customer immediately receives the ordered Tickets electronically. Thus instead of the order confirmation within 48 hours Customer receives a confirmation email (or other electronic message) that also includes the Ticket.
3) If Customer does not receive the ordered Tickets within a few minutes following the purchase this is most likely to be caused by a connection error. It is important that Customer should not attempt to repeat the transaction but contact Customer Service immediately (+36-1-266-0000) to resolve the issue. However please note that if you have not received confirmation of your order within 48 hours, you will be exempted from the order, that is, you will not be responsible for the order and you are no longer bound to accept and pay for the order.
V. Price, payment and delivery terms
1) Detailed rules regarding the payment, methods of payment and acceptance of Tickets are included in Service Provider’s Customer Service Information (see Annex 1.).
2) Service Provider assumes no responsibility for any errors during bank payment.
3) The automatic confirmation emails are sent to the email address provided by Customer. Customer shall be liable for any damage resulting from providing incorrect email address.
4) It is the Event Organizer’s responsibility to specify the price of the Tickets. Service Provider reserves the right to modify the Tickets’ price or the amount of additional costs on Event Organizer’s instructions. The right to modify prices does not apply to purchases already in progress.
5) Placing the Ticket in the Basket does not obligate Customer to carry out the purchase. If Customer decides not to purchase the selected Ticket, they can remove the Ticket from the basket at any time or delete the contents of the entire basket; also, the Basket times out after 20 minutes.
6) It is not possible to reserve Tickets without payment. Payment and delivery of the electronic Ticket to the email address provided by Customer happens virtually instantaneously, in real time. It is not possible to have an e-Ticket delivered – these are sent electronically by Service Provider. This Service is automatic.
7) If so decided by Event Organizer, it may be possible for Customers having an appropriate “smart phone” to gain entry to certain Events by showing their phone. In this case, Service Provider sends the Ticket to the application (so-called electronic wallet) that Customer downloads.
8) In case of certain Events and on Customer’s request Service Provider shall print the Ticket on so-called security “traditional” Ticket paper and have this delivered by courier, at Customer’s expense. In this case, this delivery option and the courier Service fee will be clearly displayed on the Basket interface, in gross amount. The price of delivery in case of the products sold by Service Provider is not dependent on amount or weight. Delivery time is approximately 2-5 days.
9) Service Provider stores the electronic documents relating to the purchase at its headquarters or at the server site used for storing the servers (T-Systems Adatpark, H-1087 Budapest, Asztalos Sándor u. 13.). Service Provider sends an e-invoice (electronic invoice) to the Customer. The electronic invoice is an invoice that contains the invoice data in form of electronic signals. The electronic invoice can only be issued, transmitted or stored in electronic format and its paper format cannot be used as an original authentic document. Service Provider issues the e-invoice automatically, based on the information provided by Customer, using an e-invoice provider (Billzone.hu, operated by N-Ware Ltd.). By starting the purchase, Customer explicitly agrees to receive an e-invoice.
VI. Special rules on self-print Tickets (e-Tickets) and mobile Tickets
1) Following successful purchase Customer can download self-print Tickets via their own buyer’s page in PDF format and print the Tickets. E-Tickets cannot be collected in person at the venues or delivered by post. Printed e-Tickets can only be used if the bar code and the code next to the bar code are fully legible.
2) All consequences and damages resulting from loss, theft, defective printout, copying, duplicating of self-print Tickets are the Customer’s responsibility. Customer must take the printed e-Ticket to the Event. Customer acknowledges that Event Organizer verifies the e-Ticket’s barcode electronically at the Event and immediately invalidates it. Entry is granted by the first validation. Therefore the first Ticket accepted by Event Organizer’s entry System as valid will be accepted as valid Ticket. Any subsequent attempt will be invalid and thus unsuccessful; the Ticket holder may be refused entry irrespective of the fact whether the person showing the invalid Ticket is the person who has originally purchased the e-Ticket. In such cases Service Provider shall be not be liable for compensation.
VII. Withdrawal and cancellation rights
1) Purchase can be cancelled anytime, with no further obligation before clicking the button “Pay” or “Order with obligation to pay”. Based on Paragraph 1 l) of Section 29 of Government Decree 45/2014. (II.26.), Customer is not entitled to exercise its right to withdrawal or cancellation if the Ticket for the Event is for a specific time (definite day, term). In this case Service Provider will be unable to either exchange the Ticket or refund the price of the Ticket (with the exception of cancelled Event).
2) If Customer bought Tickets that are not for a specific time (for example museum Tickets that can be used at any time) or if Customer bought other items from Service Provider’s System (e.g. book, publishing, merchandising products, etc) that are subject to the rules on customers¢ withdrawal and cancellation rights under Government Decree 45/2014. (II.26.), such rights may be exercised as follows:
a) The right of withdrawal and cancellation can be exercised in case of such Tickets that are not for specific time within 14 days following the purchase by using the sample declaration of withdrawal and cancellation, included in Annex 2 of this document, or by any other clear statement to this effect.
b) In addition to filling out the sample declaration included in Annex 2 of this GTC, in case of Tickets that are not for a specific time (for example museum Tickets that can be used at any time) Customer has to indicate the code included on the e-Ticket / voucher. Customer furthermore has to declare that the Ticket has not been used. It is not necessary to return the Ticket as Service Provider will invalidate it electronically.
c) If Customer bought anything other than Tickets, that is, products, or has received printed Tickets that are not for a specific time via courier, Customer will have to return such items to Service Provider’s headquarters (H-1146 Budapest, Hungária krt. 179-187.) within 14 (fourteen) days following the notification regarding cancellation or withdrawal. This shall be done at Customer’s expense. Customer shall be responsible for any loss of value resulting from any use over the use to determine the nature, characteristics and functionality of the product.
d) If Customer legitimately cancels the contract, Service Provider shall refund the total amount paid by Customer immediately but no later than 14 (fourteen) days following the notification regarding cancellation or withdrawal. The amount due will be repaid to Customer using the same payment method Customer used during the purchase. In case of a contract relating to the sales of a product Service Provider is entitled to withhold payment until the Customer returns the product or until it is undoubtedly proven that it has been returned by Customer.
e) Further information on withdrawal and cancellation can be found in Appendix 3 of the present GTC.
VIII. Liability for defects, product warranty
Information on liability for defects and product warranty are detailed in Annex 4 of this GTC.
IX. Limitations of Service Provider’s Service
1) Customer accepts that due to the characteristics of the Internet continuous operation of the System may be interrupted without prior knowledge or intention of Service Provider. Therefore, Service Provider does not guarantee the fail-safe and uninterrupted operation of the Service and the related website, or continuous or fail-safe access to the Service.
2) Service Provider is entitled to stop the Service fully or partially without any prior notification, in order to carry out maintenance work on the Service or the related website or for other security considerations.
3) Service Provider shall make every effort to ensure that information it receives from Event Organizers reach those interested. However, Service Provider takes no responsibility for that information on the Service’s website that the Event Organizer input into the System itself or for information provided by Event Organizer was input by Service Provider’s employee.
4) Service Provider is only liable for damages caused by its intentional or grossly negligent errors. The extent of liability cannot exceed the value of the transaction.
5) Customer accepts that Service Provider cannot be held liable for any damage or abuse that may arise during or resulting from card payments.
6) ervice Provider excludes liability for any loss or damage caused by breach of contract, unlawful act or omission of Customer, Event Organizer or a third party.
X. Rules relating to the Event
1) It is the Event Organizer’s responsibility that the Event is run as advertised. In most cases the name and other identification details of Organizer are also included on the first page of the Ticket. Customer accepts that Service Provider accepts no responsibility for the running of the Event, the delivery of the performers, sports personalities participating in the Event or for the quality, organization, fulfilment or failure of the performance. Therefore, the contractual relationship relating to the participation at the Event and the obligation to provide the Service is between the individual who shows the Ticket and the Event Organizer. This relationship is governed by the rules specified on the website of the Event and on Event Organizer`s official website. Therefore, Service Provider cannot be a party in any dispute between Event Organizer and Customer (or the owner of the Ticket) which is initiated due to the insufficient quality of the Event or because the Event has not been held. The conditions relating to participation, the policies of the Event or the venue housing the Event can be significantly different. Event Organizer is entitled to specify these rules; therefore, Customer may obtain further information on such rules from the Organizer.
2) The Ticket is freely transferable. Customer accepts that the Ticket shall only be transferred to another person if the new Ticket holder accepts Service Provider’s GTC.
3) Unless stated otherwise on the Ticket, Ticket entitles Ticket holder to one time entry to the Event stated on the Ticket, for one person. Lost, damaged or destroyed Tickets cannot be replaced.
4) The starting time stated on the Ticket is indicative only; the actual starting time may be different.
5) Depending on its type, Ticket may contain digital and analogue security features which protects the Ticket against fraud. If Service Provider, Event Organizer or the security company working at the venue believes that the safety features on the Ticket are damaged, incomplete, show signs of deliberate damage or they perceive the Ticket to be reproduced or copied, holder of the Ticket may be refused entry to the Event or ordered to leave the venue of the Event. If entry is refused for the above reasons, Customer has no right to claim damages from Service Provider.
6) Certain Tickets entitle only a certain group of users for entry (child Tickets, senior Tickets, professional Tickets etc). Service Provider does not check entitlement at the time of purchase. However, Event Organizer is entitled, via security Service working at the venue, to check whether the Ticket holder is entitled to use the special admission Ticket. Admission may be refused until Ticket holder is able to justify that they are entitled to use such special Ticket. If entry is refused for the above reasons, Customer or Ticket holder has no right to claim compensation.
7) In certain cases, Tickets only allow access to certain areas within the Event.
8) The Event can only be visited at the visitor’s own risk. Although the Event Organizer shall take all reasonable care to ensure the safe running of the Event, Service Provider does not take any responsibility for any potentially irresponsibly behaving visitors. Persons under the influence of drugs, intoxicating substances or other psychedelic substances will be refused admission even if they present a valid Ticket.
9) Video and sound recording may be carried out at the Event in which visitors to the Event may be recorded. The visitor of the Event cannot claim any compensation or payment from Service Provider for such recordings.
10) Any visitor may be ejected from the Event if they breach the terms and conditions, the terms of the Event or Venue, breach any rules or regulations specified by the security staff or other policing staff in order to ensure uninterrupted entertainment of other visitors to the Event. In case of such rejection, Service Provider cannot be held responsible for compensation.
11) In case of the majority of the Events, Event Organizer reserves the right to make minor or justified alterations to the person of the performing artist, the cast or the Event.
12) In case of an outdoor Event, it is possible for Event Organizers to advertise a reserve day (rain day). If the rain day has been advertised, Event Organizer may decide any time to run the Event on this day. Service Provider shall inform Customers of such decision via the www.jegy.hu website immediately as soon as it receives this information from Event Organizer. Customer accepts that it is not entitled to right of withdrawal if the Event is run on the so-called rain day. As is customary in this profession, any Event that is interrupted, prematurely ended or delayed due to the weather will be considered as duly held if more than half of the Event has run, or if the Event is delayed by less than 50% of the planned length of the Event or it is interrupted for less than 25% of the length of the Event. Event Organizer is entitled to specify different rules for the so-called rain day or Events partially held.
13) Service Provider shall take all reasonable care to ensure that Customers are informed and the return of the Tickets is facilitated in case the Event is cancelled. However, Customer accepts that in case an Event is cancelled, Event Organizer makes the decision relating to the process, venue and time limits of Ticket redemption, and the realization of such will be the responsibility of the Event Organizer. Service Provider shall promptly publish any such information on the jegy.hu website as soon as it is officially received from Event Organizer. In the absence of such assignment from Event Organizer to refund Tickets, Service Provider shall not be responsible to refund the price of the Tickets. Refunds will be issued during the timeframe specified by the Event Organizer, but within a maximum of thirty (30) days¢ term of preclusion, by presenting the original Ticket and receipt. Neither the Event Organizer, nor the refunding company shall be responsible to pay for any additional, real or perceived damages or expenses in addition to the actual price of the Ticket. No refunds will be issued in cases other than the cancellation of the Event. In case the Event is cancelled, the legitimacy of the refund of the price of any Services used during the purchase of the Ticket shall be judged on the basis whether such Services have gone into completion by the Provider of such Service.
14) If either Customer or Service Provider is unable to fulfil their obligation due to war, rebellion, acts of terrorism, strikes, accidents, fire, blockade, flood, natural disaster, severe energy supply disruption or any other unforeseeable and unavoidable obstacle that falls outside their power, neither of these parties will be liable for any loss or damage that result from these Events.
XI. Trademarks appearing on the website and copyright
1) Trademarks displayed on the Service’s website are the exclusive property of Service Provider or other rights owners. These designations cannot be used in any way, distributed or published without the expressed and prior written consent of Service Provider or the copyright holder.
2) Information and other documents available on the website are protected by copyright; the holders of these rights are Service Provider and the copyright owners. The information and other materials available on the website cannot be used for any other purpose than that of the website, cannot be copied, published or distributed by third parties without expressed and prior written consent of Service Provider or the copyright holders.
3) Service Provider obtains unlimited and exclusive use rights relating to any notes (e.g. chat, blog), comments, suggestions and ideas made by Customer regarding the use of the website, but this does not mean that any of the entries, comments, etc. should reflect Service Provider’s views. Service Provider is entitled, without limitation, to use, utilize, transmit, publish, delete or publish Customer’s comments without any liability for compensation to Customer.
XII. Complaints Procedure
1) Details relating to Service Provider’s headquarters, location for complaint management, postal address, e-mail address, website and phone number of its Customer Services can be found in Annex 1 of these GTC.
2) Customer may notify Service Provider of any complaints regarding Service Provider’s behaviour, actions or failures that is in direct connection with the sales and distribution of the product either in writing or verbally. Service Provider will investigate, and if possible, remedy the verbal complaint immediately. If Customer does not agree with the handling of the complaint or an immediate investigation of the complaint is not possible, Service Provider must immediately record the complaint and its stance relating to the issue and give a copy to the Customer if it was a verbal complaint or if the complaint was made via phone or other electronic communication, Service Provider will send the copy of the complaint at the same time it replies to the complaint in merit.
3) Service Provide shall reply to any written complaint in merit within 30 days after the receipt of such complaint and send its reply to Customer, primarily to the email address provided by Customer. If Service Provider rejects the complaint, reasons should be given. In case the complaint is rejected Service Provider has to inform Customer in writing which authority or arbitration body – depending on the nature of the complaint – can be contacted. Service Provider must provide the postal address of the competent authority or arbitration body relevant to the headquarters of Service Provider.
4) Service Provider is not engaged in public Service activities; therefore it is not subject to the special rules governing such activities (operating specialized customer Services, extended opening times, ability to book appointments, continuous availability, five-minute check-in times, customer protection officer, etc).
XIII. Closing provisions
These GTC have been prepared in Hungarian and regarding interpretation they shall be governed by Hungarian Law.
Annex 1.
Customer Information
1) Online Ticket sales
2) Searching for performances, browsing
3) Selecting Tickets
4) Discounts
5) Using the basket
6) Admin fee
7) Payment
8) Delivery methods
9) Confirmation of the order
10) Errors during payment
11) Requesting invoice in case of card payment
12) Cancelled performances
13) Call centre and online customer services
More search options:
Every performance
If the „Every performance” option is chosen, the program lists the performances in chronological order. There are several thousand performances in the System so you can search for performances further in the future using the page turner option located above the list of performances. The town and venue where each performance will take place is indicated next to the date of the given performance. By clicking on the name of the town, the list of all performances in the given town can be seen in chronological order. By clicking on the name of the venue, you can search the list of performances in the venue in chronological order. If you click on the title of the performance, you can see the profile page of the Event with detailed information.
By town
If you are looking for a performance in a given town, you can use the browse by town option. You can see next to the towns, in brackets, how many Events you can choose from. By clicking on the name of the town, the list of all performances in the given town can be seen in chronological order.
By venue
Similarly to searching by town, the venues we are offering Tickets for are listed in alphabetical order. You can see next to the name of the venue, in brackets, how many Events you can choose from at the given venue.
By the title of the performance
In this case the Events in the System are listed in alphabetical order. If you click on the letters on the top of the page, the System lists the performances that start of the given letter. It is indicated next to the title of the performance which town and which venue will show the given performance (both of these are clickable).
By time
In this menu, a calendar will be displayed. Above the calendar next to the name of the month you can go forwards and backwards in time using the << and >> arrows. Months earlier than the current month cannot be displayed. If you click on a date, the list of performances on that date is displayed in chronological order. It is indicated next to the title of the performance where the performance will be shown.
Please note that to select the Tickets at the auditorium you need to use Adobe Flash Player. If your browser does not display the auditorium and/or sectors, please install the free Adobe Flash Player software.
Selecting Tickets at the auditorium
In case of performances where the Tickets are for a specific seat in the auditorium, the browser displays the “Buy Tickets” option next to the name of the performance. Clicking this option will display the auditorium or, in case of certain venues, the available sectors.
Selecting Tickets by sector
The sectors marked in green still have available Tickets. After selecting the sector, the auditorium of the chosen sector will be displayed while the sector’s view in the lower right corner will still be displayed in miniature. Here you can still see which sectors still have available Tickets (green), which sectors no longer have Tickets (red) and which sector is chosen (grey). The floor plan of the chosen auditorium can be zoomed in/out and can be adjusted using the direction buttons. If you decide that you do not want to buy Tickets from the selected sector, you can return to the sector view by clicking on the small picture of the sector or the “Sectors” button displayed in the bottom left area.
Selecting a place
If the auditorium has no sectors or if you have already selected the desired sector, you will see the detailed picture of the auditorium. Here you can see and select the Tickets available (marked in green) for the seats you select want. If you place your cursor on the seat, you can see the current Ticket and seat information in the pop-up text window. If you click on the selected seats, their colour will turn to grey and the Ticket will appear in your basket. After putting the Tickets in the basket, you have 20 minutes to buy your Tickets. The remaining time is indicated by a clock in the top left section of the floor plan. You can put further Tickets in your basket before 20 minutes run out. To deselect the Ticket on the floor plan click on the seat again. If you do not wish to place further Tickets in the basket, click on the “Basket” button under the picture of the floor plan. If you are browsing at another area of the website, you can always return to the basket by clicking on the basket icon located at the top right corner and view which Tickets have been placed in the basket already.
Buying Tickets for performances with first come basis
If the auditorium has no numbered seats – which means that guests can have seats at first come first served basis – the text “Best Ticket” will be displayed in the list next to the title of the performance. To place Tickets in your basket you need to select the number of Tickets you need: the maximum number of Tickets that can be selected is 10.
Sold out Tickets
If the text “Sold out” or “Please contact the venue” is displayed by the title of the performance, unfortunately our online System has no more Tickets available for the performance.
Organizer of the Event may give discounts from the Ticket price. You can select the discount in the discount window in the Basket tab; the System automatically applies the discount to the Ticket. Discount will be applied to each Ticket separately. In case of certain venues – for example during a special period – discounts will be automatic. Please check the price of the Ticket before payment is made as it is not possible to return the Tickets or apply any discount retrospectively after the order has been placed. Please note that if it is found that any discount is used unlawfully, persons using the Ticket unlawfully will be required to pay the full price of the Ticket at the venue.
You can see the selected Tickets in your basket. The title of the performance, the venue, time and the selected seats (or sectors, if available) are also displayed. In addition to the detailed information regarding the Ticket, you can also see the price of the Ticket and the handling fee, along with the sum of the two. The total amount to be paid is displayed under the Tickets. Please review your basket carefully before clicking on the payment button! Tickets can be neither replaced, nor refunded! If you want to delete a Ticket from the basket, click the “Delete” button on the left side of the Ticket. If you would like to delete all the Tickets in the basket, click the “All” button in the top left under the “Delete” button.
2%+200Ft
You can pay by card via the Service provided by OTP Bank on our payment page. All customer data are handled according to international standards, by secure, 128-bit SSL encryption.
Cards suitable for carrying out transactions:
If the card number only consists of 10 digits, please type in the sequence 675761 first, followed by 10 digits on your card.
Please click on the “Payment” button after selecting the method of delivery. You are redirected to the payment page, where you have to enter information necessary for card payment and in case of home delivery, the delivery address. Please fill out the sheets carefully. All fields are required.
Please note the following when entering details for your card:
Cardholder’s name: Here give the cardholder’s name indicated on the card.
Card number: Enter the 16-digit number given on the card, without breaks and hyphens. If you are using an OTP Maestro card that has a card number consisting of 10 digits, please type in the sequence 675761 first, followed by 10 digits on your card. Please note that the card number is not the same as the bank account number!
Expiry date: The expiry date is indicated on the card in a month/year format (e.g. 10/09 – October 2009). Please select your card’s expiry date from the drop-down menu.
Verification code: Also known as CVC2. Embossed cards (Visa Classic, MasterCard and American Express) always have a verification code. Other cards may also contain it. The verification code is the last 3 digits of the number sequence on the back of the card, above/below/next to the card holder’s signature. If your card has a verification code, please provide it at the time of payment.
If the transaction was successful, the System will notify you within 5-10 seconds after you click the “Pay” button. The System sends an automatic email to the email address provided in the login information, which gives information on the purchased Tickets. Sometimes due to banking errors or problems with the card the payment process may last for 2-5 minutes or the bank may terminate or reject the transaction. In case of any error during the transaction, please contact our Customer Service (+36-1-266-0000). Please do not restart the transaction, as it is possible that the transaction has completed but confirmation and notification from the bank is delayed!
Only delivery methods available for the Tickets you have chosen and placed in the basket will become active. If a method of delivery is inactive, it is not available for the selected Ticket.
Please note that certain venues may allow different delivery methods during online Ticket sales!
Electronic voucher
If electronic voucher is selected, a confirmation email will be sent to the provided email address following payment. The email will contain the detailed description of the purchased Tickets and a voucher code (in the format: name1234). Please print this email. You will need to present the printed email to receive the Tickets at the venue’s box office on the day of the performance.
PDF voucher
The PDF voucher is used similarly to the electronic voucher. In this case, according to the request of the Event Organizer, a PDF document is sent to the specified email address. To open the PDF document you will need Adobe Reader which can be downloaded free of charge. Please print the PDF file, take it to the performance and present it at the box office of the venue. You will receive your Tickets when the theatre verifies the codes on the voucher.
E Ticket
The e Ticket will also be sent in an email. Please print the PDF document for each purchased Ticket. To open the PDF document you will need Adobe Reader which can be downloaded free of charge. The e Ticket is a complete e Ticket. The numbers and barcode on the e Ticket contains all the information about your order. The Ticket can be identified with the help of these so there is no need for other safety feature. The barcode is electronically checked at the entry to the Event. Please note that the e Ticket is valid on its own and gives entry to the Event. Under no circumstances should you allow any unauthorized person to make a copy of your e Ticket. Since the barcode reader will not see any difference between the original and the copied barcode, the firstly read e Ticket will be accepted as original. All other e Tickets with same barcode will be considered to be a copied, hence invalid Ticket.
The System sends an automatic email of the successful transaction. If you do not receive this confirmation email within 1 hour, please do not start a new transaction but contact us by calling +36 1-266-0000 or emailing to interticket@interticket.hu. On request the confirmation email will be sent to the email address again. The success of the transaction does not depend on sending the confirmation email. It might be caused by a communication error if you do not receive the confirmation email. Please contact customer Services!
In case of errors during the payment process please contact Customer Services by calling +36 1-266-0000. Please do not repeat the transaction!
An electronic invoice is automatically created for the name of the customer given at login and sent by email. If you need an invoice created for a different name or for a company, please tick “Invoice for different name” and provide details. If you forgot to request an invoice for a different name during the order or this was not possible to tick the “Invoice for different name” checkbox, please send us an email to interticket@interticket.hu. Please provide the serial number of the e Ticket (ITE…) and the billing data. Your invoice will be sent by email.
We will do our best to inform you if an Event is cancelled and facilitate Ticket returns. However, please note that Organizer of the Event makes the decision relating to the process, venue and time limits of Ticket returns and the realization of such will also be the responsibility of the Organizer. We will publish information on how to return Tickets at the jegy.hu website and you will be notified via the phone number or email address provided at the time of order on how to return the Tickets or on how the Tickets can be used once the organizer of the Event provides these details to us.
Handling fee will be refunded only if the Event is fully cancelled. If the Organizers announce a change of time or change of performance as allowed by their right, the Event will not be considered as cancelled.
Handling fee is the administrative fee connected to the use of the online System of Ticket sales. This is not part of the price of the Ticket. When you initiate Ticket purchase, either online or by phone, and successfully carry out the transaction, you are using the System. InterTicket provides the Services for purchasing Tickets and not the performance.
If you experience any problems or have any questions in connection with the purchase, you can contact Customer services:
Weekdays between 9am and 8pm: +36-1-266-0000
Email address: interticket@interticket.hu
We are unable to check emails at weekends, during bank holidays and public holidays. The on call number can only be contacted during bank holidays and public holidays if you have not received confirmation for the same day or if the inline purchase was not successful. The on call number is available between 10am and 7pm on + 36-30-29-29-253.
Annex 2.
Sample declaration for withdrawal and cancellation
(Please only use this form if you intend to cancel or withdraw from the contract if you have purchased a Ticket that is not for a specific time or if you purchased any other product, not a Ticket.)
“Addressee: InterTicket Kft.
1146 Budapest, Hungária krt. 179-187.
e mail: interticket@interticket.hu
I/We, the undersigned declare that I/we wish to exercise my/our right of withdrawal/cancellation relating to the contract for the purchase of the following Product(s) or Services:
Date of contract/date of receipt:
Code of the electronic Ticket (only in case of Ticket purchase):
I declare under penalty of perjury that I have not used the Ticket. (only in case of Ticket purchase)
Name of Customer(s):
Address of Customer(s):
Signature of Customer(s): (only in case of declaration in paper format)
Date:”
Annex 3.
Information on Withdrawal/Cancellation
If you bought Tickets that are not for a specific time (for example museum Tickets that can be used any time, etc) or other items (e.g. books, publishing, merchandising products, etc) you have the right to withdraw from the contact within 14 days without any justification. The cancellation/withdrawal period ends with the end of the 14th day from the date of conclusion of the contract or if you purchased other products than Tickets, this period ends with the end of the 14th day from the day the product was taken over by you or any person other than the courier you have specified.
If you wish to exercise your right to withdraw from/cancel the contract, please return a clear statement with your intention to withdraw from/cancel the contract to the following address: InterTicket Kft., headquarters: 1146 Budapest, Hungária krt. 179-187., phone: +36-1-266-0000, email: interticket@interticket.hu (for example by post, fax or email). You can use the sample declaration of withdrawal/cancellation included in Annex 2 of this document. Your cancellation/withdrawal will be considered as done within the deadline if you send your declaration of withdrawal/cancellation before the deadline specified above.
2. The effects of Withdrawal/Cancellation
If you withdraw from the contract, we will immediately but no later than 14 (fourteen) days following the receipt of notification regarding cancellation or withdrawal refund the total amount paid by you, including postage (with the exception of any additional fees that arose as the result of you requesting a different courier method to the normal, cheapest option offered by us).The amount due will be repaid to you using the same payment method you used during the purchase unless you specifically request a different method; you shall not be liable to pay any extra charge in case of such refund.
In case of contracts regarding the purchase of products, you have to return the item without any delay, but within 14 days, the latest following the notification of withdrawal.The deadline will be considered as kept if the product is sent before the end of the 14-day period. We are entitled to withhold payment until we receive the product or until it is undoubtedly proven that it has been returned by you: the earlier time of the two will have to be taken into account. The direct cost of returning the product will be borne by you.
You will only be responsible for any loss of value if it resulted from any use over the use to determine the nature, characteristics and functionality of the product.
Annex 4.
Information on liability for defects, product warranty
When can you use your right for liability for defects?
You can enforce liability claims, according to the rules of the Civil Code of Hungary, against the company in case of defective performance by the Service Provider.
What are you entitled to based on your claim on liability for defects?
You are entitled to submit the following claims, of your choice, based on liability for defects:
You can ask for repair or replacement, except if the claim of your choice is either impossible to fulfil or would cause disproportionate expense for the company. If you did not or could not ask for repair or replacement, you can request that the price is proportionally reduced or you can attempt to resolve the issue at the expense of the company or have it resolved by others, or – as a last resort – you may withdraw from the contract. You may revert from your choice of claim to another, but you will be responsible for any relevant costs unless it was justified or if the company gave grounds to such.
What is the deadline to exercise your right for liability for defects?
You must report the defect immediately after its discovery, but no later than 2 months after its discovery. However, please note that you will not be entitled to exercise your right for liability for defects following the 2-year deadline following the completion of the contract.
Against whom can you assert your claim for liability for defects?
You can assert your claim for liability for defects against the company.
Are there any other conditions relating to exercising your right for liability for defects?
There are no other conditions other than reporting the defect within 6 months following the completion of the contract if you prove that the product or Service was provided by InterTicket Ltd. However, after 6 months following the completion of the contract you have to prove that the defect you discovered was already present at the time of the completion of the contract.
When can you use your right for product warranty?
In case of defects of goods (products) you can exercise your right either for liability for defects or product warranty at your discretion.
What are you entitled to based on your claim on product warranty?
As a claim under your right for product warranty you can only request repair or replacement of the defective product.
In what case would a product be considered as defective?
The product is considered defective if it does not meet the conditions regarding quality effective at the time of it being placed on the market or if it does not meet the characteristics advertised in the specification given by the manufacturer.
What is the deadline to exercise your right on product warranty?
You may exercise your right for product warranty within 2 years after the time the manufacturer places the product on the market. After this time, you will lose this right.
Against whom can you assert your claim and are there any other conditions relating to exercising your right on product warranty?
You can only exercise your right for product warranty against the product’s manufacturer or distributor. It is your responsibility to prove the product’s defectiveness in case you intend to exercise your right for product warranty.
When will the manufacturer (distributor) be exempt from its liability for provide product warranty?
Manufacturer (distributor) will only be exempt from its liability for product warranty if it can prove that:
• the product was not manufactured or distributed as part of its business activity, or
• the defect was not recognizable at the time of distribution with scientific or technical knowledge, or
• if the defect results from meeting compulsory conditions or certain acts or provisions.
For exemption manufacturer (distributor) needs to prove only one of the above conditions.
Please note that you are not allowed to claim for liability for defects or product warranty for the same defect, at the same time. However, if you have successfully exercised your right for liability for defects, you are entitled to exercise your right against the manufacturer in relation to the replaced product or replaced part.